FAQ - Prime Forest

1. What is the estimated shipping time?

• Shipping to the US typically takes 7–14 days, while international shipping can take 14–31 days.

2. Do you offer returns or refunds?

• Yes! We accept returns within 30 days of delivery. Items must be unused and in original packaging.

3. Where can I track my order?

• You can track your order anytime through our Track Your Order page using your tracking number.

4. When will I receive my tracking number?

• Tracking information is uploaded as soon as your order is processed — typically within 1–5 business days.

5. What should I do if my order hasn’t arrived yet?

• If your delivery window has passed, contact us at primeforeststore@gmail.com with your order number, and we’ll assist you right away.

6. Can I change or cancel my order after placing it?

• We process orders quickly, but if you contact us within 12 hours, we may be able to update or cancel it.

7. Do you ship worldwide?

• Yes, we offer international shipping to most countries.

8. Are there any discounts or promotions?

• Absolutely! Subscribe to our newsletter to receive exclusive discounts, early product releases, and special offers.

9. Is my payment information secure?

• 100%. We use SSL encryption and trusted payment gateways like Shopify Payments, PayPal, and Stripe to keep your data safe.

10. How can I contact Prime Forest for help?

• Reach out to us anytime at primeforeststore@gmail.com. We typically reply within 24 hours.